Refund policy
Return / Refund / Cancellation Policy
At Villains Only, we’re passionate about producing high-quality, bespoke apparel for our valued customers. We are a small business that operates primarily on a made-to-order model, meaning many products are uniquely produced for each customer after an order is placed.
Because of the made-to-order nature of our products and the limited availability of excess inventory, our return and exchange policies differ slightly from those of traditional retail stores. Please review the information below before placing your order.
We’d like to emphasize the following key policy points:
1. Returns
We accept returns on eligible items within 30 days of delivery.
Returned items must be unworn, unwashed, unused, and in their original condition with all original tags attached.
Because our products are primarily made specifically for each customer’s order and we do not maintain large amounts of readily available inventory, returns for non-defective items are issued in the form of Villains Only store credit rather than a refund to the original payment method.
Store credit can be used toward a future purchase on VillainsOnly.co whenever the store is open and products are available for purchase.
For returns that are not the result of a damaged, defective, or incorrectly fulfilled item, return shipping costs are the responsibility of the customer.
Original shipping charges, if applicable, are non-refundable and are not included in the store credit amount.
2. Exchanges
We accept exchanges for eligible items within 30 days of delivery, including exchanges for a different size when needed.
Items being exchanged must be unworn, unwashed, unused, and in their original condition with all original tags attached.
Because our products are made to order and replacement inventory may not already be available, an exchange may require us to produce a new item specifically for you. Replacement items will therefore be subject to our normal production timeline, which is generally 3–4 weeks unless otherwise stated.
For exchanges that are not the result of an error on our part, the customer is responsible for:
- Shipping the original item back to Villains Only; and
- The shipping cost of sending the replacement item back to the customer.
These shipping charges are paid to the applicable shipping carrier and are not retained as additional revenue by Villains Only.
If the requested replacement item or size is no longer available or cannot be reproduced, we will work with you to provide another available option or issue store credit.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered due to an error on our part, please contact us within 30 days of delivery with your order number, a description of the issue, and photographs when applicable.
We will review the issue and work with you to make it right.
When Villains Only is responsible for the error, the customer will not be responsible for reasonable return or replacement shipping costs.
Depending on the circumstances, we may provide a replacement, store credit, refund, or another appropriate resolution on a case-by-case basis.
4. Refunds
For standard returns involving correctly fulfilled, non-defective merchandise, we do not issue refunds to the original payment method. Approved returns are issued as Villains Only store credit.
Refunds to an original payment method may be issued when appropriate in circumstances involving defective products, fulfillment errors, canceled items that have not entered production, or other situations determined by Villains Only on a case-by-case basis.
5. Cancellations
Due to the customized and made-to-order nature of our products, we cannot guarantee cancellations once an order has been placed.
Once an order has entered production, we are generally unable to cancel or modify it.
If you need assistance with an order shortly after placing it, please contact us as soon as possible at info@villainsonly.co, and our team will determine whether changes are still possible.
6. Rush Orders
Due to the time-intensive nature of our production process, we do not offer expedited or rush production.
Please note that any “express,” “priority,” or expedited shipping option selected during checkout applies only to carrier transit time after production has been completed. Selecting expedited shipping does not shorten the production timeline.
If you have any questions regarding production or shipping, please contact us at info@villainsonly.co.
Starting a Return or Exchange
To begin a return or exchange, email info@villainsonly.co within 30 days of delivery and include:
- Your order number
- The item(s) you would like to return or exchange
- The reason for the return or exchange
- The replacement size requested, if applicable
Our team will respond with the appropriate next steps.
Please do not send merchandise back without first contacting our support team.
Please review your order carefully before placing it. We strongly recommend reviewing the applicable size chart and product information before purchasing, as each item may be produced specifically for your order.
Our team is always happy to assist with sizing, product questions, or anything else that may help you make the right purchasing decision.
Thank you for your understanding and for supporting our small business. We look forward to creating a piece of apparel you’ll love.
– The Villains Only Team